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Salary: £28,000 + Bonus

Department: Contracts

Responsible to: Contracts Operations Manager

Location: Crossways Dartford

Hours: 37.5 – Monday to Friday

About the company:

Our client creates exceptional luxury bathrooms. They are an established bathroom supplier with the most knowledgeable, talented and highly trained bathroom designers in the industry. They have over 85 years’ experience in specifying and sourcing the world’s most innovative, beautiful and durable luxury bathroom products - often collaborating with internationally renowned product designers, always from the highest quality manufacturers.

Purpose:

* To create quotes for BDM’s and then manage the ordering and delivering of projects with customers

Principle Responsibilities:

* Contacts suppliers for price, delivery, lead time and technical information.

* Create quotes on excel and in Bistrack from BDM leads

* Populate quotes with digital images of products

* Update quotes in line with customer and BDM amendments

* Participate in business meetings to support the BDM

* Create Operation and Maintenance (O&M) manuals

* Create quotes on Bistrack and convert to sales.

* Place purchase orders (P/O's) with suppliers, file order confirmations, manage the delivery of the P/O's and answer queries on price.

* Maintain record of customer and supplier communications on Bistrack sales order and P/O notepads.

* Organise deliveries to customers in line with customer call offs.

* Organise and invoice direct deliveries to customers and book in direct delivery P/O's.

* Organise exports and raise appropriate commercial documentation.

* Manage customer credit and cash accounts in line with company policy, communicating with customers and the company’s Sales Ledger.

* Report customer service queries in line with company procedure.

* Request collections in line with company procedure.

* Communicate with customers to promote repeat business.

* Responsible for achieving targets for value of deliveries and proportion of direct deliveries.

* Responsible for achieving targets for value of inventory held in the warehouse, including deleting unwanted lines and reducing dead special creation.

* Maintain up to date knowledge of company operating systems, for example Bistrack.

* Develop product knowledge.

* Collaborate with different departments to find solutions.

* Develop relationships with suppliers.

* Comply with the company Health and Safety policy.

* Follow reasonable management requests.

Skills Required

* Knowledge of Excel

* Clear communicator on phone and email

* Understand detailed customer requests

* Accurately input data

* Customer service