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IT Support Analyst / Developer

Salary: £40,000 per annum

Location: Poole, Dorset

Hours: Monday – Thursday 9.00am – 5.00pm, Friday 9.00am – 4.00pm

Contract: Full Time, Permanent

Our client pioneers inventive products crafted for enduring quality. They are seeking a highly motivated and talented IT Support Analyst / Developer to join their dynamic team. In this multifaceted role, you will play a crucial part in supporting and enhancing critical business systems and processes.

Main Responsibilities:

* Supporting and Developing IT Solutions.

* Troubleshooting and resolving application support issues.

* Collaborating with the business to identify and implement new solutions to meet evolving needs.

* Streamlining business processes through automation and integration.

* Championing the adoption and utilisation of Microsoft 365 technologies across the organisation (SharePoint, Forms, Power Automate).

* Maintaining and optimising database performance (MS SQL Server).

* Developing and maintaining reports and dashboards using SSRS and Power BI.

* Integrating internal and external systems (e.g., carriers, customers, websites).

* Providing technical support and training to end-users on various systems.

* Documenting technical processes and procedures for knowledge sharing.

* Actively participating in IT projects throughout their lifecycle, ensuring timely and successful delivery.

* Collaborating with external vendors to resolve third-party application issues.

Skills/Experience Required:

* Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

* Strong proficiency in MS SQL Server, including T-SQL, SSRS, and SSIS.

* Experience with Business Central, Power BI, PowerShell, C# (or similar), and FileMaker is a plus.

* Excellent problem-solving, analytical, and troubleshooting skills.

* Experience with system integration and API integrations.

* Strong communication, interpersonal, and documentation skills.

* Ability to work independently and as part of a team.

* A passion for technology and a continuous drive to learn.

* Relevant certifications (e.g., Microsoft 365, SQL Server) are a plus.

In return for your hard work and commitment, our client offers great benefits, including:

* Great team culture, within a supportive, stable and progressive business.

* Competitive holiday allowance.

* Pension scheme.

* Free parking.

* External benefits and reward scheme.

* Generous staff discount