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Pay up to £43,347, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

Join our Communications and Collaboration Services Team as a Business Analyst, improving processes and delivering change across the department.

We do this by putting users and quality of service at the heart of what we do, and by investing in your skills and your career.

Joining our Audio and Video Conferencing experts, you will have an opportunity to show your existing skills delivering Microsoft Teams related Hardware, Software and Services. You will be supported in enhancing and growing your skills.

DWP. Digital with Purpose.

We are looking for a Business Analyst (BA) to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. Our team provide critical insight to support DWP in delivering critical public services.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

· Previous experience of working within a predominantly hardware-supporting, Microsoft Teams delivery function

· Significant experience of working as a Business Analyst and evidence of carrying out a wide range of analysis activities

· Experience in identifying and building strong relationships with stakeholders

· Able to identify improvements and make recommendations

You and your role

We're all about getting to the root cause of complex business problems and user needs.

You will build strong relationships with technical and non-technical stakeholders.

You'll lead workshops, interviews, focus groups and utilise other techniques to effectively translate research data into detailed requirements, helping to deliver value and great outcomes for our users.

Another key part of the role will be to work collaboratively with the Product Owners to agree roadmap priorities, feed into delivery plans, new features and products as well as contributing towards prioritisation activities.

You'll have lots opportunity to develop and improve your knowledge of Business Analysis and Agile principles. Apply today and launch a rewarding career here at DWP Digital as part of one of the strongest BA communities in the UK.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hub/s in Newcastle, Leeds or Sheffield whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £43,347.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12, 557.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

· An award-winning environment and culture: Employer of the Year 2023 (Women in IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)

· Flexible working including flexible hours and flex-friendly policies

· Time off volunteering and charitable giving

· Bring your authentic self to work with 'I Can Be Me in DWP'

· Discounts and savings on shopping, fun days out and more

· Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference

· Sports and social activities

· Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.

2. Interview: a single stage interview online.

Please ensure that you pay close attention to the criteria relevant to each stage.

CLICK APPLY for more information and to start your application