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What's special about us?
Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market.

Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components. Our experienced teams partner with our broad, global customer base, providing both technical expertise and

What will I be doing?
The CSR Manager is responsible for leading the team of Customer Support Representatives (CSRs) to provide the highest possible level of customer service whilst supporting the sales of Safran Helicopter Engines services related to spare parts, tooling and accessories within the zone.

Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.

Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.

As a valued member of our team, these are just a few of the benefits you'll receive:
* 25 days holiday a year (plus bank holidays)
o Additional day for every 10 years' service
* Flexitime - where you can accrue up to your contractual hours
o Option to leave from 12:30 on Friday (role dependant)
* Hybrid working - on site 3 days per week from home 2 days (role dependant)
* On site restaurant with daily £1.50 subsidy for lunch
* Costa coffee on site
* Generous pension 10% contributions (after 3 months)
* Health cash back scheme (after probation)
* Purchase of company shares (after 3 months)
* Annual bonus of up to 3%
* Company sick pay
* Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services)
* Ample free parking
* Green scheme
o Accrue points for traveling to work by bike, walking, public transport or car share
o Once a quarter receive Amazon vouchers for the points (40 points = £10)

What do you need from me?
* English and Maths GCSE grade 9-4 (A*-C) or Equivalent
* Business Administration qualification would be highly regarded
* Continuous / process improvement qualifications would be highly regarded (e.g. Lean / Six Sigma)
* Excellent command of the English language, written and spoken
* Communication and people skills
* Problem solving skills including working with other teams
* SAP knowledge including workflows, reporting & understanding of the different data objects & SAP roles
* MS Office especially Outlook, Word, Excel & ideally PowerBI
* Customer relations
* Highly organised, with the ability to simultaneously manage several different issues

What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.

Diversity and Inclusion
We want Safran Helicopter Engines UK to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.

We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Safran Helicopter Engines UK an inclusive place to work