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Working Hours

Tuesday, Thursday and Friday 9am - 5pm

OR

Monday, Tuesday, Thursday and Friday 9am - 5pm

Job Description

* To work as part of the Helpdesk and Admin team supporting operations

* To ensure the communication with our customer is always outstanding

* To provide strong support, accurate reporting and up to date figures to the operational teams, and customers

Main Duties

* Answer Help Desk calls and input into both client and our systems accordingly but not limited to:

* Answer the telephone within 3 rings and address enquiry

* Raise reactive call outs, PPM visits and Quoted works

* Monitor the on Shared Mailbox and action emails as necessary

* Close all jobs accurately across systems, in time to meet their SLA

* Assisting staff with queries as and when required

* Raising reports to drive efficacy and performance

* Ad hoc reports required by the customer for specific information

* Assisting with producing necessary documentation for audits when required

* Assisting with filing and archiving

* Ensuring client portals are updated promptly with updates

* Obtaining stationary where necessary

* Support the requirements for Permits and submission.

* Managing multiple engineers’ schedules – Reactive, PPM and Quoted

* Ordering of materials and plant hire / Raising purchase orders

* Liaising and chasing sub-contractors/suppliers for schedule dates, organising with customer.

* General excellent administrative housekeeping– IE making sure any worksheets/Invoices are not only uploaded to customer portals but onto internal systems. Any vital information on the job is attached.

* Invoicing of reactive and quoted tasks upon completion

* Managing materials orders from order to delivery

* Invoicing of reactive and quoted tasks upon completion

* Administration of timesheets and ensuring accuracy of work completed