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Resident Services Assistant – London - £21,300 – 4 on and 4 off (9am-1pm)

One Property Recruitment are gladly partnered with an award-winning company to aid in the search for a Resident Services Associate to join one of the UK’s largest listed residential landlord and market leader in the private rented sector. This is an opportunity to join one of the most exciting property markets in the UK, the emerging build-to-rent sector. This is an amazing opportunity to join a company where the opportunities are endless and where your growth will be nurtured.

Your responsibilities are as follows:

* Provide a daily point of contact for tenants for general enquiries, reactive maintenance throughout building and amenity spaces and provide updates on progress.

* Provide daily point of contact for contractors.

* Assist Senior CRM with viewings and tenant inductions/check ins.

* Support Marketing department with promoting initiatives within the building.

* Sign in all visitors to the building and ensure they are aware of fire evacuation procedures.

* Maintain and update resident host logbook/handover, noting all activity on shift.

* Ensure management keys are audited daily.

* Undertake audit of keys held in storage every night.

* Greet all residents and their visitors to the building.

* Update customers on communal area works via notices/email/display screen on communal notice boards/display screens. Ensure noticeboards are kept up to date and relevant.

* Assist with building induction for new customers including location and use of bin stores, mailboxes, allocated car parking where appropriate and shared amenity spaces.

* Feedback any information to and from customers as required by Management.

* Respond to all customer queries and provide a high-level customer service to customers.

* Maintain a courteous and helpful manner when liaising with all customers.

* Assist customers with any questions about their apartment and development. To provide general information and advice to customers about the locality, tourist information and amenities.

* Address and seek resolution for any complaints raised by customers as per procedure notes and update Management on outcome or if any further action is required (i.e., noise disturbance)

* Sign in all contractors to the building and ensure they are aware of fire evacuation procedures.

I am looking for the following skill set and experience:

* Excellent Customer service experience within a similar role.

* Actively embrace and work within the Company Values.

* Able to show an understanding of and commitment to good customer care.

* Able to show an understanding of and commitment to property services and managing relationships with Customers and stakeholders.

* Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents.

* Strong attention to detail.

* Ability to work in a varied and demanding role with appropriate supervision.

* Ability to work to strict deadlines and be organised and efficient.

* Demonstrable experience and ability to use ICT packages i.e., Microsoft Word and Excel.

* Self-motivated, with high energy and enthusiasm.

* Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.

* Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.

If this position is of interest, please contact Louise Galvin at One Property Recruitment. OPR are specialists in the property sector covering block management, Build to Rent, estate management, financial services, facilities management, and commercial management. Please do get in touch if you are looking for a new position or are recruiting in the sector