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Technical Service Manager

Salary: up to 70k + Benefits

Location: Birmingham – 2 days in the office a week.

At Khuda Technology, we are looking for a dedicated Technical Service Delivery Leader with a strong technology background and a passion for delivering exceptional client service. As a Technical Service Delivery Leader, you will oversee a team of technical experts across Azure, Wintel, DBA, and Networks, managing a large-scale IT environment. You’ll work closely with our clients to ensure consistent, high-quality support, while driving innovation, service improvement, and effective team performance.

Responsibilities

* Lead a team of SMEs providing 24x7 IT infrastructure support.

* Collaborate with client stakeholders to manage IT resources and control Cloud consumption costs.

* Oversee cybersecurity practices and maintain ISO27001 and CES+ compliance.

* Ensure team adherence to SLAs and KPIs, focusing on service excellence.

* Identify and integrate emerging technologies to improve operations.

* Act as a primary contact for client escalations, ensuring timely issue resolution.

* Prepare and deliver service performance reports to senior management.

Skills

* In-depth knowledge of Azure, Wintel, DBA, and Networking; familiarity with DevOps and automation practices.

* Proven experience leading technical teams in a service-oriented environment.

* Strong understanding and practice of ITIL framework.

* Ability to effectively explain technical concepts to non-technical audiences.

* Skilled in analytical and efficient issue resolution.

* : Competence in managing multiple concurrent projects.

Qualifications

* Extensive experience in a client-facing leadership role in IT service delivery.

* ITIL v4 Foundation certified with hands-on ITIL and Service Management expertise.

* Solid knowledge of the Microsoft tech stack, with experience in complex, multi-technology environments.

This is a chance to work with an international team, utilising your expertise to make a real impact on service delivery in a dynamic, client-focused environment.

If this sounds like the role for you, don't hesitate to apply