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Customer Service Advisor

Location: Colwick, Nottingham

Hours: Monday to Friday - 8am - 5pm

Career Progression + Supportive Team + Training and Mentoring + Competitive salary and benefits package

Join our dynamic team as a Customer Service Advisor in Colwick, Nottingham! In this fast-paced and varied role, you'll be handling customer inquiries via phone, email, and CRM, resolving issues, and providing effective solutions. You'll work in a supportive, close-knit team and have the chance to grow within the company, with clear progression into an Account Manager role.

You'll be part of a growing company in the recycling and resource recovery sector, helping customers achieve a zero waste to landfill solution and contributing to a sustainable future.

Key Responsibilities:

Manage customer inquiries via phone, email, and CRM, providing excellent service and efficient solutions.
Resolve queries quickly and effectively, ensuring customer satisfaction with every interaction.
Make outbound calls to customers and suppliers, strengthening relationships and enhancing communication.
Maintain accurate records and complete administrative tasks on time, supporting smooth business operations.Skills & Experience Required:

Previous experience in customer service or a call centre environment (retail, hospitality, or similar sectors a plus).
Strong communication and problem-solving skills.
Ability to multitask, work effectively in a fast-paced environment, and maintain accuracy in all tasks.Why Join Us?

Clear career progression into an Account Manager role as well as other opportunities throughout the organisation.
A varied role with no two days the same in a supportive team.
Work for a growing company focused on sustainability and zero waste to landfill solutions.If you're passionate about customer service and want to be part of a company making a difference, we'd love to hear from you. Apply now!

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