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Technical Machine Service Engineer | Luton | Full Time | £28,000 - £32,000 Basic + Overtime

Established in 2001, Encore Machinery are the sole UK importer of an extensive range of print finishing and packaging machinery. Renowned for their commitment to delivering high-quality products and outstanding technical support. Due to continuous growth, we are seeking a Technical Machine Service Engineer to join our dynamic and friendly technical support team.

This position offers a competitive salary, overtime, and an extensive benefits package, including opportunities for professional development. This could be the perfect role for you if you are a highly motivated individual with strong technical skills and a customer-focused approach.

You'll be part of a supportive, growth-focused team that values innovation and customer service. You'll be able to work with industry-leading machinery and technologies while travelling across the UK and Europe. The company offers continuous learning opportunities, fostering both personal and professional development.

Are you the right person for the job?

Education & Experience:

Relevant technical qualifications (mechanical/electrical) and an understanding of the print or packaging sector will be preferred
Skills & Competencies:

Excellent diagnostic and troubleshooting skills for mechanical and electrical faults
Ability to read and interpret electrical and mechanical schematics
Strong communication skills with the ability to engage with stakeholders at all levels
Highly self-motivated and capable of working independently with minimal supervision
Ability to tow a trailer and hold a clean driving licence
Desirable:

Operational knowledge of print finishing and packaging machinery
Experience with network-based remote support and software troubleshooting
Proficiency in managing technical issues under pressure while maintaining a customer-first approach
What will your role look like?

Provide remote and onsite technical service support, including installation, maintenance, and repair of print finishing and packaging machinery
Conduct machinery demonstrations and installations and deliver training to customers and partners, ensuring comprehensive knowledge transfer
Diagnose and resolve mechanical, electrical, and software faults with minimal downtime, using advanced troubleshooting techniques
Build strong customer relationships, delivering a first-class service experience that fosters customer satisfaction and loyalty
Engage in technical problem-solving across multiple technologies, including mechanical hardware, electrical systems, and software-based troubleshooting
Effectively manage and control vehicle parts stock, ensuring maximum first-time fixes
Collaborating with overseas manufacturers and suppliers during site visits to understand and implement technical action plans
Assist the sales team with machine demonstrations at trade shows, customer events, and other promotional activities
What can you expect in return?

£28,000 - £32,000 basic salary, plus overtime opportunities.
Fully equipped company van provided for business use.
There are 23 paid holidays, 3 of which will be held back for the Christmas holidays, plus all bank holidays.
Overtime, overnight allowances, and other expense reimbursements.
Company pension scheme to support your long-term financial security.
Contribute to relevant educational courses to enhance your skills
If you are a highly skilled technical professional who enjoys problem-solving and customer interaction and are ready to take the next step in your career, we'd love to hear from you!

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