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Caseload Administrator
Location: London, EC3A
Reporting to: Team Manager
Contract: Hybrid - Full Time (3 days office-based, 2 days from home)
Pay: £13.20 per hour

Join Our Team and Make a Difference!

Are you passionate about administration and making a real impact in your community? We are looking for a dedicated Caseload Administrator to join our team in Central London, supporting a team of Case Workers. This is a fantastic opportunity to work in a hybrid role, combining office-based and remote work, while supporting single homeless refugees in achieving sustainable housing and community integration.

Why You’ll Love This Role:

* Hybrid Working: Enjoy the flexibility of working 3 days in the office and 2 days from home.

* Meaningful Impact: Participate in a payment-by-results initiative focused on achieving positive outcomes for homeless refugees.

* Collaborative Environment: Work alongside a supportive team and build relationships with local organisations.

Key Responsibilities:

* Provide comprehensive administrative support to the team, ensuring smooth and efficient operations.

* Maintain accurate records and manage case files, ensuring all documentation is up-to-date and easily accessible.

* Coordinate meetings, appointments, and schedules for the team.

* Handle correspondence, including emails and phone calls, with professionalism and confidentiality.

* Assist in the preparation of reports and presentations using Microsoft Office Suite.

* Ensure data entry and management systems are maintained accurately.

Skills and Experience:

* Strong administrative skills with a keen eye for detail.

* Excellent organisational and time management abilities.

* Proficient in IT and Microsoft Office packages (Word, Excel, PowerPoint, Outlook).

* Experience in a customer-focused administrative role.

* Strong communication skills, both written and verbal.

We Value Diversity: We welcome applications from candidates with lived experience. If you have any convictions or cautions, this does not mean you cannot apply. We require a DBS for all positions and will ensure any positive disclosures are fairly assessed.

Safeguarding Commitment: We are committed to safeguarding and promoting the welfare of adults, children, and young people at risk. All staff are required to undertake safeguarding training throughout their employment