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Customer Service & Sales Operator!
  
WHAT IS IN IT FOR YOU?

Annual Salary of circa £25K-£30K per annum
Monday to Friday days, early finish on a Friday (36 & ½ hour week) – start time 8am
26 days holiday, plus bank holidays
The best in training, up-skilling and self-development
Immediate start
Upwardly mobile business encountering consistent growth
Permanent position from day one
Incredibly modern business, utilising the best and latest technologies   
THE BUSINESS
  
Our client is a leading manufacturing business based in Hartlepool. They are a high value manufacturer who utilise a variety of automated and semi-automated machine processes to produce their products. They have a wide portfolio of products within their brand and they act to serve a variety of markets. The organisation is a true believer in personnel development and continually up-skilling their teams.
  
THE ROLE

Reporting directly to the UK Sales Manager forming a team of 4 Customer Service Sales Operators
Receiving and processing sales orders received over the phone and electronically
Create your own relationships with existing accounts
Select, despatch, track samples and assist in converting the enquiries into sales
Support the sales team in administrative functions
Convert enquiries into sales
Generate sales leads from marketing campaigns
Process web-orders and handle the online chat function for customer queries
Contributing to a culture of continuous improvement by identifying opportunities and generating ideas to improve the service offered to our customers and/or the efficiency of our internal processes
Mastering more specialist activities including managing export orders, dealing with bespoke orders, account management, customer care   
THE PERSON

Ability to prioritise & manage multiple workflows and deadlines
Technical mind set
Strong account management skills and the ability to capitalise on warm leads and reactive lapsed customers
Tenacity, confidence and persuasiveness
Professionalism and consistency in behaviours
Strong written and oral communication skills
Attention to detail
A desire for self-improvement and ongoing professional development
Experience in/ understanding manufacturing processes preferred
Experience in a previous service and sales role preferred
Understanding of costing   
  
TO APPLY

Please apply for this position and your CV will go direct to Kyle Jevons who is leading the search. Alternatively, if you have any questions, please get in touch with Kyle at Westray Recruitment Group – (phone number removed)