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The ideal candidate will be customer-oriented with a drive to achieve goals and maintain a great customer experience. You will be able to suggest forward-thinking ideas to promote our brand and work closely with clients to understand their needs. This individual will have excellent communication abilities and negotiation skills.

Day to Day Responsibility:

Manage and maintain key accounts
Pro-actively seek new business opportunities through prospecting and managing leads
Ensure you meet and exceed agreed performance objectives & KPI’s
Maximize sales by continually growing opportunities with upsell & cross selling skills
Update your sales pipeline every week
Manage all customer back orders and resources
Ensure you manage your CRM activities correctly
Ensure all customers are provided with accurate, proposals, collateral, and other information as required
To abide by company processes and procedures
Build quality relationships with customers via email/telephone account management
Providing support to the Finance Manager where needed
To manage and look after any assigned company assets
To help with company improvements when/where possible
Attend vendor training and keep up to date with technologies
Report all positive calls to the Training and Development Director for training purposes

Key Behaviors:

Ability to grow and maintain key relationships
Capable of persuading customers/prospects
Ability to work as part of a team
Have resilience with an excellent professional telephone manner
Calm and confident demeanor
Superb attention to detail