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Alexander Lyons Solutions are recruiting on behalf of an International Professional Services firm.

Client Relationship Leader / Account Director – Elevate Your Career with a Fast-Growing International Firm

Join a dynamic, fast-growing professional services firm as a Client Relationship Leader/Director and be a pivotal part of our growth strategy.

This role offers an unparalleled chance to influence decisions at the highest level, reporting directly to the Senior Leadership team, either the CEO or COO.

Influence and Impact - Directly shape the future of client accounts and drive revenue growth.

* Flexible/Remote Working

* Professional Growth - Work with forward-thinking, pragmatic leaders who are committed to continuous improvement.

* Autonomy and Trust - Operate independently while building relationships based on trust, mutual respect, and understanding.

* Collaborative Environment - Engage with internal teams, including sales, engineers, and senior management, to address customer needs.

Key Responsibilities:

- Build and nurture relationships with key employees within our customer base.
- Develop and implement plans to address clients’ business needs.
- Advise clients on creating profitable processes and ensure satisfaction through regular meetings.
- Act as the primary point of contact for complaints, escalating issues as necessary.
- Assist the sales team in up-selling or cross-selling services and products.
- Ensure adherence to contract terms and study competition to find new ways to retain customers.
- Set and diligently work towards meeting sales and revenue targets.
- Maintain accurate client records on our CRM system and stay abreast of best practices and promotional trends.

Ideal Candidate Profile:

- A self-starter with a successful track record in customer relationship management, ideally within the professional services and technology sectors.
- Proven experience in growing accounts and meeting/exceeding targets.
- Proficient in MS Office and CRM platforms (e.g., Salesforce).
- Exceptional communication, negotiation, and problem-solving skills.
- A customer-oriented attitude with the ability to work well within a team.
- BSc/BA in Business Administration, Marketing, or a related field.

Key Competencies:

- Commercial Acumen: Identify growth opportunities and propose win-win commercial models.
- Problem Solving: Initiate solutions and demonstrate solution orientation.
- Organisation: Structured thinking and planning.
- Leadership: Lead effectively, even amidst ambiguity and complexity.
- Communication: Convey complex subjects clearly and demonstrate active listening.
- Analytical Thinking: Exercise sound judgment and critically analyse client needs.
- Relationship-Building: Establish credibility and trust quickly, balancing advocacy for both the organisation and our services.

If you possess a relentless desire to improve, a knack for building long-term relationships, and the ability to deliver excellence within GBS, Shared Services, and BPO environments, this role is tailor-made for you. Seize this chance to grow your career and make a significant impact within a thriving organisation.

Apply now to become a vital part of our journey