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Assistant Client Relationship Manager

Location: Belfast
Salary: £26k – £28k per annum

The Role:

As an Assistant Client Relationship Manager, you will play a key role in the proactive management of a property portfolio. You’ll be responsible for delivering exceptional client service, overseeing day-to-day operations, and ensuring financial and administrative excellence.

This role offers an exciting opportunity for professional growth through a comprehensive 12-month training program.

✅ Key Responsibilities:

* Portfolio Management: Oversee the day-to-day management of a property portfolio, ensuring client needs are met and exceeded.

* Customer Service: Provide clear, concise, and accurate communication to clients, maintaining a customer-focused approach.

* Client Engagement:

* Proactively meet with new proprietors to introduce yourself as their key point of contact.

* Clarify the services provided and set clear expectations.

* Budget & Financial Management:

* Formulate and manage budgets for each development.

* Ensure timely billing, cash flow, and financial accuracy.

* Communication & Correspondence:

* Manage telephone calls, emails, and written communication promptly and professionally.

* Attend AGMs and development meetings as required.

* Compliance & Record Management:

* Ensure compliance with HSE regulations and legal governance.

* Maintain accurate records of inspections, meetings, and property updates.

* Contractor & Third-Party Liaison:

* Raise job orders, negotiate rates, and monitor contractor performance.

* Ensure contractors adhere to business standards and specifications.

* Site Inspections:

* Conduct regular site inspections and upload detailed reports.

* Maintain accurate and up-to-date records.

The Ideal Candidate:

* A proactive and customer-centric professional with strong communication skills.

* Organised and detail-oriented with financial acumen.

* Ability to manage multiple priorities effectively.

* Strong IT skills with experience in managing business systems.

* Excellent problem-solving abilities and a team player.

What’s on Offer:

* Comprehensive 12-month training program to support your growth and development.

* Opportunity to work in a dynamic and collaborative environment.

* Involvement in meaningful client relationships and impactful property management