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We are looking for a Customer Care Coordinator to join the team of an established company in the Birmingham area, helping to support on the delivery of excellent customer service.

Customer Care Coordinator

Monday to Friday

£17-18ph paid weekly via umbrella

Temporary

Location - Brimingham patch

As a Customer Care Coordinator, your main duties will be:

* Calling up tenants and booking in surveys for customers

* Assisting surveyors with visits and ensuring site visits run smoothly

* Carrying out general administration as needed

* Recording all calls to the system and ensuring phone log is updated

* Keeping tenants up to date with works being carried out

* Assisting with any queries and complaints as needed

As a Customer Care Coordinator, you will need:

* Face to face customer service experience (ideally within the social housing sector)

* Excellent organisation skills

* Basic Excel skills – inputting data

* Full UK driving licence

We would be really interested in speaking to anyone with experience in Helpdesk coordinator, Helpdesk administrator, Helpdesk scheduler, Customer care, Resident liaison officer, Customer liaison officer, Property administrator positions. If you are interested in hearing more, please apply directly to this advert