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Sales & Product Advisor – Role Profile
 
Duties include but not limited to:

Liaising with customers via telephone & email
Answer queries and obtain relevant information. Advising customers on order status e.g., stock availability, delivery updates etc.
Printing of email orders, replying to customer via email
Raising customer invoices, orders & works orders
Using the company system to input sales orders whilst checking prices against customers own price list.
Using the company system to raise works orders for production of manufactured items.
Checking orders raised by other staff for errors such as delivery addresses, product codes and quantities, prices etc.
Liaise with accounts where relevant to ensure customer account is up to date.
Maintaining and updating sales and customer records.
Liaising with production & warehouse team
General office admin duties
Managing the post, i.e. franking etc. The candidate must be confident in answering telephone calls with a keen eye for detail and the ability to work in a fast-moving environment.
 
Ideal Candidate:

Excellent computer and numeracy skills with good working knowledge of Microsoft office
Excellent organisational skills and commitment to detail and accuracy.
Effective communication skills and the ability to form and maintain business relationships.
Able to work collaboratively with people across various departments. Good time management skills whilst working to deadlines