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Scheduler/Service Co-ordinator Temp to Perm Location: Uxbridge Salary: £12.21 Part time – 24 hours per week (3 full days)

We are seeking a dedicated Service Co-ordinator to join a fantastic team in Uxbridge. The successful candidate will play a crucial role in ensuring customers' needs are met through constant communication and excellent organisational skills, facilitating the smooth completion of jobs from start to finish.

Key Responsibilities:

Answering phone calls and logging jobs

Addressing customer queries efficiently

Arranging engineer visits and site parking

Preparing site visit paperwork

Daily communication with engineers

Controlling and scheduling engineers' workloads

Downloading job information

Preparing parts and paperwork for engineer collection

Providing on-road and on-site job support

Checking parts received before scheduling

Reviewing open jobs weekly

Monitoring job progress to ensure timely completion

Uploading engineer information to customer systems

Maintaining the engineers' scheduled work diary

Updating customer call log systems
Requirements:

Excellent communication and organisational skills

Ability to manage multiple tasks and priorities effectively

Experience in customer service or a similar role is advantageous

Proficiency in using computer systems and software for job logging and scheduling

Willingness to participate in the standby rota and handle emergency calls
What you need to do now

If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice