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Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Your new role:

* Lead, mentor, and inspire a team of third-line network engineers, fostering a culture of collaboration, accountability, and continuous improvement

* Provide guidance and support to team members, facilitating their professional development and ensuring adherence to best practices and industry standards

* Conduct regular performance evaluations, set clear objectives, and identify opportunities for skills enhancement or training

* Maintain and enhance reporting and monitoring of workload via Exponential-e’s ITSM platform

* Manage escalated network issues, working closely with the 3rd line engineers and other teams to diagnose and resolve complex problems in a timely manner

What you’ll need to succeed:

* Strong experience with ServiceNow ITSM

* Solid understanding of network security principles and best practices, including firewalls, VPNs, and intrusion detection/prevention systems

* Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level

* Strong leadership and team management skills, with the ability to motivate and develop technical teams effectively

* Hands-on experience with network equipment from vendors such as Cisco, Juniper, Fortinet and Palo Alto Networks

What we offer:

* Involved in varied projects that make a positive impact on critical services on a local and national level

* Vibrant company culture with a wide range of events and social activities throughout the year

* Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club

* Dedicated Learning and Development team and access to a range of training, courses and certification support

* Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave