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IT Support Engineer

Position: IT Support Engineer (1st/2nd Line)
Location: Potters Bar, Hertfordshire, UK
Salary: £28,000 - £33,000
 
A smaller, yet very successful, IT Service Provider in Hertfordshire has an exciting new opening for a 1st/2nd Line Engineer. You will join their team in supporting the infrastructure of high-profile customers. This business partners with leading tech vendors such as Microsoft, offering a plethora of services and solutions across IT, Cloud, Security, and Digital Transformation. Their customer base increases yearly, leading them to where they are today, one of the UK’s best rated MSPs with an extensive list of clients in the local area and further afield.
  
Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, resolving tickets, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (M365/ Azure) who can maintain their clients’ IT systems and services, managing tickets and requests.
  
What this Position Entails:

Providing remote 1st and 2nd Line IT Support
Ticket assessment, management, and resolution
Customer onboarding projects
Customer system upgrades
IT Security management
Improving efficiency, processes, documentation, and automation
Aiding customer retention and satisfaction   
Key Skills:

Microsoft 365 administration
Azure, Entra ID, Intune
Windows Server 2016 / 2019 / 2022
Active Directory, Group Policy
Windows 11
Networking
Exchange and Exchange Online
Previous MSP experience highly desirable   
Benefits:

Mature environment offering the support you need when you need it, with no micro-management
Paid IT Vendor Certifications (predominantly Microsoft)
Mental Health days
Private Medical cover
Store discounts, free cinema tickets, phone insurance etc.   
This is an excellent opportunity for anybody wanting to heavily utilise cloud infrastructure and develop their skills in this area. There are also internal avenues to 3rd line, project engineering, consultancy, and specialised roles.
  
If you believe this is a match for you, please apply for much more info.

IT, Support, MSP, Engineer, Analyst, Networking, Help Desk, Service Desk, Entra, Windows, Server, Microsoft, Office 365, Azure, Intune, Active Directory, SharePoint, 2nd Line, Second Line, 1st Line, First Line