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Flights Operations Manager

Base alary to £45,000 + Bonus and Benefits

Our client, a leading travel company are recruiting for an experienced Flights Operations Manager to help support both their corporate and leisure clients.

This role involves managing a small team of support consultants and candidates must have working knowledge of a major GDS.

Previous team leader or management experience within the travel industry is essential for this role.

The role is offered on a hybrid basis - Central London

Flights Operations Manager Responsibilities:

Day to day duties of a team of support desk staff ensuring the smooth running and addressing issues promptly

Dealing with both corporate and leisure queries, tasks such as Airfares and ticketing questions, refunds, training, ADM disputes, NDC queries plus many more duties

Monitor service levels and SLAs

Managing and resolving any client and supplier complaints

Flights Operations Manager Experience Required:

Extensive team leader or management experience ideally within a TMC but with some leisure experience previously gained.

Extensive working knowledge of a major GDS

Good knowledge of flights and fares

Strong knowledge of travel products including rail, hotel programmes and car hire

Flights Operations Manager Salary and Benefits:

Base Salary to £45,000 depending on experience

Company bonus scheme

Hybrid working

Pension

25 days annual leave

Health and dental care

Perkbox

To apply for this Flights

Operations Manager role, please email your CV and a member of the team will be in contact to discuss the role and company