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Job Title: Customer Service Representative

Location: Aberdeen

Contract type: Permanent

As a Customer Service Representative, you have an important role in building and maintaining a professional relationship with our customers, whilst continually striving for service excellence and making us the preferred supplier to our customers for Spare Parts.

In collaboration with the Sales team, you will quote and pursue customer orders and support the customer where possible, you will also be a key part of continuous improvement projects to explore and develop methods of increased efficiency in alignment with our overall strategy and vision.

Role Responsibilities – Customer Service Representative

•             Receive, review and respond to Customer requests for Spares quotations enquiries within a timely manner and according to departmental KPI’s

•             Ensure that Customer requirements are processed including consideration to applicable customs regulations.

•             Process Customer order entries and keeping the Customer informed of their order progress.

•             Maintain Customer quotes, Sales Orders and communication within our database.

•             On time delivery; interaction with internal departments to ensure the Customer promise dates / demands are met.

•             Act as liaison with Customers, whilst interacting with various Divisions such as Purchasing and QA to resolve amongst others, delays, technical issues relating to Spares.

•             Market pricing / trend awareness and advise Spares Manager of pricing discrepancies accordingly.

•             Work with the Management to attend to and document Customer complaints and ensuring issues are resolved in a timely manner.

•             Prepare monthly Customer sales reports as arranged

•             Interact with Capital Sales department to identify and follow up on Spares orders as required

•             Participate in the rotational on-call system.

•             Carry out other duties as and when business requirements dictate as may be reasonably expected by line manager.

•             Always comply with all departmental and company procedures.

The Successful Customer Service Representative will possess the following:

•             Secondary school education or higher (essential)

•             Driving Licence (desirable)

•             Experience in a similar field (desirable)

•             Computer literacy (including good command of Microsoft Office - Excel, Word and Outlook) (essential)

•             Working knowledge of ERP systems (essential)

The successful Customer Service Representative will be joining an outstanding client and will be rewarded with a competitive salary and excellent benefits package.

For more information on this role, please contact Jules Bujalska on (phone number removed) or send a copy of your CV to (url removed)

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website (url removed)

 Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors