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Role: Duke of Edinburgh Award Service Manager
Salary: £42,833 to £51,500pa
Location: Hybrid/Bewl Water, Kent

Why Join CSG?

CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 28 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG.

What You’ll Bring:

The Education People are looking for an enthusiastic and committed Service Manager to take responsibility for the safe, efficient and effective management of The Education People’s Duke of Edinburgh Award (DofE) activities including training, practice and assessed expeditions and residential programmes as a DofE Approved Activity Provider (AAP).

The successful candidate will lead, manage, plan, and coordinate the activities of the DofE AAP. Be responsible for the provision of high-quality training, expeditions, residential experiences and any other DofE outdoor learning related activities - including directly managing expeditions on the ground, the organisation of staff and programme planning.

Due to the nature of work being carried out, an Enhanced DBS check (provided by the Company) will be carried out, please consider this before submitting your application.

What You’ll Achieve:

As Duke of Edinburgh Award Service Manager you will:

Manage and oversee the large team of ‘as and when’ expedition staff, including recruitment, staff rotation and salary management, ensuring staff hold appropriate up to date leadership and DofE qualifications, and the delivery of in-house and external training and CPD for DofE staff

Ensure that all bookings and service contracts are delivered to high standards and meet aims and objectives both safely and efficiently

Seek to continuously improve strategies, methods and practices to deliver an outstanding service offer and ensure high levels of customer satisfaction, liaising with key customers and stakeholders as part of the service’s marketing and communication plans

Oversee the day-to-day management of the DofE AAP equipment store, ensuring appropriate high-quality equipment and resources are available for service delivery needs, and managed and maintained in an effective and efficient manner.

Ensure that the DofE AAP meets and exceeds all activity and teaching-related health and safety and compliance requirements
What we Offer:

25 days holiday (FTE)

Cycle to work scheme

Life assurance cover

Access to Kent Rewards

A culture of progression and development

Flexible working arrangements
What We Require:

Significant experience in leading and managing DofE activities and expeditions across bronze, Silver and Gold levels

Substantial experience working with and teaching children, young people in a school, youth group or outdoor education and learning setting.

Full clean UK driving license with experience of driving larger vehicles with trailers

Experience of liaising with customers and managing expectations of service delivery and outcomes.

Substantial experience of working with children with regard for safeguarding and child welfare.

About Commercial Services Group

Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.

About The Education People

The Education People excels in delivering essential services that significantly impact the lives of children. With a team of specialists in various educational fields, they take pride in offering expert-driven services including early years and childcare, equality and inclusion, school improvement and professional development, ensuring comprehensive support for educational institutions