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Job Title: Customer Service Assistant

Location: Hertford
Salary: £26,000 - £28,000 per annum DOE
Job Type: Temp-to-Perm or Permanent
Working Hours: Monday to Friday, 9:00 AM – 5:30 PM

We Are Hiring! Are you a proactive and dedicated professional looking for your next opportunity in customer service? We are a staffing agency hiring a Customer Service Assistant on behalf of our client, a leading business specialising in signage installation and large-format graphic displays. This role offers the chance to become a key part of a dynamic team in Hertford.

Responsibilities of the Customer Service Assistant:

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Resolve product and service issues efficiently, ensuring customers are satisfied with timely solutions.

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Provide technical support and guidance to customers, utilizing clear and professional communication.

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Use online systems to raise, track, and manage support tickets for customer inquiries and requests.

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Investigate, escalate, and coordinate the resolution of customer issues with the relevant departments.

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Maintain a comprehensive understanding of the company’s products and services, including large-format graphic displays and signage installation processes.

Customer Service Assistant Requirements:

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Minimum of 2 years of experience in a customer service role, demonstrating strong skills in managing client relationships and resolving issues.

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Ability to handle multifaceted client orders and prioritize tasks effectively in a fast-paced environment.

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Understanding of graphics or willingness to learn about large-format graphic displays and signage installation/production.

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Proficient in the use of online systems to log and manage support tickets.

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Clear, professional, and comprehensive communication skills are essential.

What We’re Looking For in a Customer Service Assistant:

The ideal candidate will be someone with a passion for customer service, a keen eye for detail, and a willingness to learn the technical aspects of the signage and graphics industry. You should be a problem-solver who thrives in a collaborative environment and can adapt to the unique needs of each customer.

Why Join Us?

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Competitive salary of £26,000-£28,000 DOE.

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Opportunity to secure a permanent role within a reputable and growing company.

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Work alongside a talented team in the signage and graphic display industry.

If you meet the requirements and are excited to become the next Customer Service Assistant, we would love to hear from you! Apply today or call Giovanna on (phone number removed) and take the next step in your career