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Our client, an international IT hardware company, is looking for a Technical Support Specialist with fluent German and English to join their international team. In this role, you will provide outstanding support to the company's customers, together with accurate resolution and guidance on all product-related issues and questions.

Your responsibilities will include:

Providing product-related information and technical support to their German-speaking customers
Dealing with queries from distributors, partners, resellers, subcontractors and engineers
Entering information into the call management database
Escalating the call to the next appropriate level of customer service management where necessaryAbout you:

This role is a great opportunity for a bilingual candidate with excellent communication skills and previous experience in a similar role who enjoys troubleshooting and solving problems. The company offers amazing benefits, training and a career development path.

Profile:

Required to be fluent in German and English (written and spoken)
Previous experience providing IT support services, helpdesk, technical support, 1st line or 2nd line or customer service, preferably in a software support environment
Solid knowledge of Microsoft operating systems
Demonstrated interpersonal skills and the ability to work as part of a team and independently
Strong communication skillsTo apply, please send your CV in English and in Word format to Nina.
languagematters is acting as an employment agency in relation to this vacancy