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Job Description

Are you looking to start or progress your career in the property the industry?

Are you a strong administrator with excellent customer service skills? If so, we want to hear from you!

Role - Customer Service Advisor

Location - Norwich, Norfolk

Salary - £22,400

Days & Hours - Mon - Fri, 08:45am - 5:30pm (1 hour break) + 1 Sat per month, 9am - 1pm.

Employment Type - Full-time, permanent, office-based

Connells Group has recently acquired Countrywide securing our place as the UK’s largest property services group. Our Property Managers play a pivotal role in ensuring that our customers and clients receive the service they deserve throughout their time with us; so we`re on the lookout for those with great communication and relationship skills and a passion for property!

The role of a Customer Service Advisor:

You will be fully managing your own portfolio of properties across any of our 60 brands, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. Your duties may include:

Managing repairs and maintenance

Dealing with tenant arrears

Negotiating end of tenancy deposits

Complying with gas audits

Having a competent lettings legislation knowledge to help and support where necessary – full training is provided

Skills and attributes of a Customer Service Advisor:

Previous experience in an administrative role - essential

Influencing and negotiation skills

Professional communication skills

Rapport building skills

Confidence both conversationally and in writing

Excellent decision making capabilities

Our tenants, landlords and branch colleagues rely on our property managers as subject matter experts and to act efficiently and calmly when dealing with their properties – Full training, support and guidance will be provided as well as access to an industry tech qualification.

What you get in return for a career as a Customer Service Advisor with Countrywide:

23 days annual leave increasing with length of service

Pension scheme

Full training, support and guidance

Excellent career progression opportunities throughout the business

Outstanding discounts across retail, entertainment, travel and health

Free on-site parking

Casual dress

Wellness benefits, we are part of the wellness charity – MIND, the fight for mental health

Why join us as a Customer Service Advisor?

At Countrywide, our passion for property and strong focus on people sets us apart. We don`t see buying, selling, renting and letting as processes - for us, they`re all about important, life-changing moments. Which is why we empower our people to create exceptional experiences. The size and scale of our business will open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we`re always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.

Kickstart your career at Countrywide today!

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