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Showroom Manager – Based in Fulham

Basic salary - £40,000 with an OTE up to £60,000 excellent plus benefits

My client is seeking an experienced Showroom Manager who is enthusiastic about design and can create inspiring spaces for high-end customers and trade partners.

Known for their beautiful products and exceptional service, you will help customers to find their perfect products for their projects while ensuring an outstanding experience from start to finish.

As a Showroom Manager, you will have proven experience of managing a high-end retail showroom or similar customer-facing environment, ideally in the interior design, luxury home goods, or related sectors.

You will have proven experience in managing, mentoring, design, and sales consultants developing a team who can offer exceptional customer service whilst resolving issues professionally and oversee the day-to-day operations, maintaining visual standards, and implementing company policies and procedures.

Able to identify, engage, and convert new customers, investigate potential opportunities, build relationships, and conduct sales and business development, site sales visits and provide tailored product recommendations to drive sales growth.

Duties
• You will be responsible for the management of the smooth running of the showroom, whilst overseeing the day-to-day operations
• Daily manage the overall performance of the showroom team, including training, mentoring, and motivating staff.
• Maintain impeccable presentation and visual standards to create an inspiring and welcoming space
• Organise schedules, delegate tasks, and encourage a proactive approach to customer service.
• Function as a brand ambassador for the company and its values.
• Build and maintain strong relationships with clients, including homeowners, designers, and trade professionals.
• Manage client complaints promptly and professionally to ensure customer satisfaction.
• Become highly knowledgeable about our manufacturing capabilities to confidently sell both standard and bespoke materials tailored to client needs and project specifications.
• Promote business locally, including networking and engaging with the community.
• Keep up to date with market trends and recommend improvements to enhance sales and customer experience.
• You will collaborate with the team to create personalised design solutions for clients whilst also offering a premium level of service to provide and guiding clients through the entire process from selection to post-sale support