Login to Apply

Exciting Career Opportunity

Are you passionate about data and ready to kickstart a rewarding career in technology?

A global client is looking for a talented Resource Planning Analyst to join the industry's leading EAP and OH provider, supporting over 80,000 organisations and 15 million lives across the UK & Ireland.

What you'll do:

Active management of daily workflows throughout the EAP department
Completing scheduling tasks in a timely manner, assessing impact on the helpline to identify risks to the service
Daily monitoring of the availability of staff who able to receive incoming calls, ensuring maximum coverage on the helpline
Create and maintain accurate reporting for a variety of Stakeholders. Analyse reporting to identify service issues and provide insight for Continuous Improvement
Plan, organise, authorise, and record holidays for the EAP, and recommend changes to annual leave caps where advisable
Assist with all telephony related issues coming into the business whether for the EAP function, OH or business services
Ability to organise and prioritise workload accordingly to ensure work is completed within a timely manner
Notify Management of potential problems with resource planning which may affect the service provision of the 24 Hour, Counselling and Advice helpline. Propose solutions to the problem
Attending team meetings and training as required, providing statistical information
Maintain required productivity levels to ensure that the service provision is maintained, and service levels are achieved
Escalating any service issues appropriately
Supporting the Resource Planning Manager to create and maintain forecasts across a variety of workloads
Maintain confidentiality and discretion when dealing with any enquiries, or sensitive information obtained as part of the role

What they're looking for:

Minimum 1-year experience in a similar position
High level of organisational skills, ability to work to tight deadlines, targets, and complete project work to a consistently high standard
Experience in data analysis, scheduling, and reporting
Excellent communication, written skills, and attention to detail
Excellent IT skills including MS Office knowledge and experience including intermediate to advance Microsoft Excel (familiarity with Power Query advantageous but not required)
Self-sufficient, innovative, and driven with the ability to work independently or as part of a team
Ability to produce high level and low-level reports in a timely manner and to a deadline

What's on the offer:

25 days' holiday, plus bank holidays
Day off on your birthday
Cash plan for you (and your children, if any)
Holidays increase after 2- and 5-years' service
Contractual sick pay
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Pension plan contributions increase after 5- and 7-years' service
Holiday season bonus after 3 years' service
Profit Share Scheme
Season Ticket loan scheme
Cycle to work scheme
Access to Employee Assistance Programme
Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - they call this Fab Friday'!
Company incentives, access to discount scheme

If you're ready to take the lead on challenging projects, drive innovation, and make an impact at a rapidly growing company, we want to hear from you. Apply today and help shape the future of technology!

48484MS

INDMANJ