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We are seeking for dedicated and experienced Customer Service Account Managers to be a crucial part in our growing, friendly telesales team. This role is crucial in ensuring that our customers receive exceptional service while driving sales growth through effective management strategies.

Job Description

 Answering an inbound sales line and placing an order compliantly, as well as selling

a secondary upsell product to fulfil their buying requirements. 4 week training programme

on a 9-5.

 Account management of appointed VIP clients, by selling coins, apparel and Décor to

build up their collections and source gaps.

 Negotiating and overcoming sales objections from clients.

 Identifying the needs of the clients and offering the most appropriate product to suit

their buying needs

 Ensure you have an in-depth knowledge of our products that you are retaining, in

order to achieve the role requirements.

 Responsible to sell a broad of range of products, mirroring customers’ needs and

wants.

 Responsible for the execution of list-based dialler activity, contacting existing

customers to convert further cross sell products, matching their collectable purchases

or occasional buying requirements.

 Self-motivated and self-taught in continual product knowledge and selling techniques

 Fulfilment of sales targets, including key performance indicators (KPIs) of dialler

activity and business nett sales & debt conversions

Skills

 Be positive and polite and maintain professional and ethical working practices at all

times.

 Be a company ambassador and advocate of our brand.

Specifications:

 Excellent verbal communication.

 Excellent customer service skills.

 Excellent rapport building skills.

 Excellent sales and negotiation skills.

 Ability to multitask a multitude of duties.

 Ability to manage own time.

 Ability to understand the needs of our customers.

 Ability to promote company products.

 Be efficient.

 Reliable and committed to the role.

 Be self-motivated.

 To work as part of a team building team relationships.

 Excellent telephone etiquette

 Drive to achieve sales targets and motivated by sales KPIs

Hours of Work

37.5 PER WEEK

10:00-18:00 Shifts – Monday – Thursday

09:00- 17:00 Shift – Friday

09:00-16:00 Shift – Saturday – (Every other with ROD)

Pay

Salary - £22,308k - £118,308 OTE – Commission based (Very good commission structure with expected high earnings)

If you are an enthusiastic individual and would like to be part of our team , please send an upto date CV for a call back to discuss