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Due to an increased workload, a Housing Provider in South-East London are expanding their front-line Customer Service team and seeking experienced Housing professionals to join them ASAP.
Contract length - 3 month initial
Purpose of contract - To support the Customer Service & Repairs Line
Essential experience required - Housing, Repairs & Maintenance and Call Centre
Working pattern - Hybrid (offering home working)
Day to day:
* Provide the first point of contact for customers, via incoming telephone calls and mailbox
* Promptly and efficiently resolve all housing related queries
* Log reactive repairs and planned works including defects
* Chase contractors for updates
* Manage arrears & rent queries
* Provide reception & switchboard services
* Maintain high standards of probity and confidentiality
* Carry out all other duties as may be reasonably be assigned
Required immediately, apply with CV attached now