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Have you always wanted to work with a Public Sector Organisation?

Brook Street (UK) Ltd are pleased to announce an exciting opportunity with our leading Public Sector client the Driver & Vehicle Standards Agency, to join their busy Customer Service Centre Team.

We are recruiting Customer Service Centre Telephony Agents who will be based at DVSA, The Ellipse, Swansea.

The purpose of the role is to provide quality support, advice and guidance service to both internal and external customers contributing to the improvement of road safety, environmental standards and the reduction of vehicle crime.

Your main duties will be to:

Handle inbound customer contact consisting of telephone calls and e-mail correspondence
Deliver a consistent and productive service to both internal and external customers.
Support the promotion of DVSA's digital services
Use judgement to action DVSA/customer requirements in line with current procedures and practices
Ensure all administrative work is completed and recorded accurately
Use information resources to support customer service
Keep up to date with current procedures and practices
Work effectively as part of a team, participate in team meetings and contribute towards staff engagement plan
Promoting and respecting team working ethics by building good working relationships using co-operation and discussion
Execute own responsibilities effectively and in line with DVSA policies and processes, ensuring that daily tasks and activities are delivered against agreed objectives.
Act with honesty and integrity upholding the reputation of the Agency, Department and Civil Service.
Where necessary work in collaboration with colleagues across all functions for the good of DVSA and to create a high performing and well-respected Agency.
Liaise with relevant internal departments to ensure customer needs are met
Ensure good relations and communications with all members of the team and responding politely and in a timely fashion to internal and external customers
Support the department by contribution towards the staff engagement plan.

As the successful Candidate you will have:

Good written and communication skills
Ability to handle challenging enquiries
Basic computer literacy skills e.g. keyboard, word processing skills and Microsoft applications
Prioritise workloads to aid productivity
Manage time effectively
Must be willing to work flexibly around the needs of DVSA to provide cover to all customer groups.
100% office attendance is required at the office location during the training period
Have the equivalent of five GCSEs at grade C or above and at least one-year administrative experience in an office environment.
Be a good Team player with the ability to work on one's own initiative.

You will benefit from

Full training and induction
Accrue holiday hours as you work
Brook Street (UK) Ltd back-office support and mentoring

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

The hours of work will be between 8am and 6pm on a shift rotation Monday to Friday and the rate of pay is £12.36 per hour on a full-time basis.

If you would like to apply for this role, email your CV via the `Apply` link.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group