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Service Contracts Administrator

Luton, Bedfordshire

Full time- Permanent

(Role includes weekend and bank

Holiday working on a rota basis)

Main Tasks and Responsibilities:

 Execute the delivery of high-quality service contracts administration & management, consistent with global standards, complying with local and legal requirements.

 Manage & build relationships with key account clients

 Support the Service Sales Director in winning contracts by accurately quoting, writing contracts & efficiently processing won contracts, via Salesforce.

 Maintain compliance with service contracts, ensure that all stakeholders understand and comply with the specific contract terms.

 Prepare & continuously update service contracts, in line with the agreed terms

 Receive and manage incoming service requests and dispatch technical engineers

 Prepare and send invoices to clients

 Process technical engineer’s callouts, via Salesforce, review of the technical engineers documentation & assuring all requirements are met to then proceed with payment to the technical engineers.

 Develop and execute administrative processes that advance the company’s service goals and objectives.

 Management of all customer data, ensuring that all records are accurate & consistently updated.

 Provide out of hours cover to our clients, one weekend per month, take calls & manage emails for callouts, as necessary

Experience and Skills

 Proven previous administration experience.

 Strong Microsoft Word, Powerpoint and Excel skills.

 Salesforce experience would be considered an advantage.

 Has previous customer service experience.

Personal Attributes

 Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow and progress.

 Customer focused, with excellent interpersonal communication skills.

 Strong organizational and time management skills.

 Clear Attention to detail.

 Excellent analytical & problem-solving skills.

 Team player who will be able to work alone or as part of a successful technical support team