Login to Apply

Membership Engagement Administrator
We are currently recruiting for a Membership Engagement Administrator to start immediately for 2 weeks; maybe longer whilst our client recruits perm; This role is hybrid Pay £17-18an hour 

THE ROLE
This role provides a world-class customer service experience to the College’s fellows, members, stakeholders and non-members.

WHAT WILL YOU BE DOING?
Membership Management and Engagement

Provide a world-class customer service experience to our membership and other people who contact us
Champion the improvement of customer service and satisfaction via the effective handling and logging of all enquiries that are received through multiple channels: phone, multiple inboxes, activities logged on the CRM etc.
Have a full understanding of the membership categories, the options to change memberships and the membership engagement ‘touch points’ throughout the membership journey
Provide administrative support for eliciting member feedback and ideas on College work and activities, which will be used to improve future engagement and strategy. This includes administration for the Membership Engagement Panel. Relationships

Work to eliminate all processes which do not add value and be willing to suggest areas of improvement regarding membership experience and engagement
Clearly communicate updates / handover of tasks as and when required with other team members Regulation and Information Governance

Work in a fully compliant way with the Data Protection Act (2018), equality laws and financial statute
Understand, keep up-to-date and adhere to BACS regulations ABOUT YOU

Proven experience of working in a similar function, such as membership, customer service role, marketing or within a professional membership organisation
Experience of data handling, including sensitive data and processing financial payments
Experience of using a CRM system
Ability to identify issues / problems and come up with proposed solutions
Understanding of data protection laws