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Job Title: Commercial Operations Coordinator
Location: Mansfield

Salary: £28-35,000 pa DOE

We are recruiting for a fast-growing and dynamic third-party logistics (3PL) provider, offering cutting-edge solutions to our customers. Our focus is on delivering efficient, reliable, and customer-centric fulfilment services that help our clients scale their operations with ease. As a modern and forward-thinking 3PL, we pride ourselves on leveraging technology, driving innovation, and maintaining a high standard of customer service in everything we do.

To support our continued growth, we are looking for a proactive and hands-on Commercial Operations Coordinator to join our team. This is a key role where you will be responsible for overseeing day-to-day operations within our warehouse, ensuring seamless fulfilment processes, and managing client relationships. If you have strong experience in warehouse operations, a keen eye for detail, and exceptional customer service skills, we want to hear from you!

As the Commercial Operations Coordinator, your role will be both operational and client-facing, ensuring smooth fulfilment and exceptional service for our customers. Your responsibilities will include:

Warehouse Operations Management

Oversee day-to-day fulfilment operations to ensure efficient and accurate picking, packing, and shipping processes.
Supervise a team of warehouse staff, ensuring productivity targets and quality standards are consistently met.
Implement and maintain best practices for warehouse organisation, stock management, and inventory control.
Coordinate inbound and outbound shipments, ensuring timely delivery and accurate order fulfilment.
Identify opportunities for process improvement to enhance operational efficiency and reduce costs.
Ensure compliance with safety and health regulations, as well as operational best practices.

Customer Account Management

Act as the main point of contact for key customer accounts, managing relationships and ensuring their fulfilment needs are met.
Proactively engage with clients to understand their needs, resolve any operational issues, and address queries related to fulfilment and logistics.
Communicate effectively with customers, providing updates on order status, inventory levels, and any potential delays or issues.
Work closely with the customer service team to provide outstanding service and build long-term customer loyalty.
Collaborate with the sales and business development teams to onboard new customers and ensure smooth transitions.

Reporting & Analytics

Track key performance metrics (KPIs) related to fulfilment efficiency, order accuracy, and customer satisfaction.
Prepare regular reports on operational performance, highlighting trends and areas for improvement.
Use data to identify opportunities for process optimization and cost savings, while ensuring the highest levels of service quality.

Team Leadership & Development

Lead, mentor, and motivate the warehouse team, providing guidance and support to ensure high levels of performance and engagement.
Conduct training sessions to ensure staff are up to date with the latest systems, tools, and processes.
Foster a positive and collaborative work environment that supports employee development and retention.

Skills & Experience

Proven experience in warehouse operations, ideally in a 3PL or fulfilment environment, with a strong understanding of logistics, inventory management, and order processing.
Excellent customer service skills, with a track record of managing client relationships and resolving customer queries in a professional and timely manner.
Account management experience is essential, with the ability to manage key customer accounts and act as a trusted point of contact.
Strong leadership skills, with experience in managing and motivating teams in a fast-paced environment.
Proactive and hands-on approach, with a focus on getting things done and solving problems as they arise.
Excellent communication skills, both written and verbal, with the ability to interact effectively with internal teams and external clients.
Ability to use warehouse management systems (WMS) and other logistics software to monitor performance and track orders.
Strong organisational and time management skills, with the ability to multitask and prioritise in a fast-paced environment.
A solutions-oriented mindset, always looking for ways to improve processes and enhance customer satisfaction