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The Customer Service Administrator will be a pivotal role in the customer service department of a thriving Financial Services company. This role requires stellar communication skills and an unwavering commitment to providing top-notch service to every client.

Client Details

Our client is a well-established company in the Financial Services sector in Burgess Hill.

Description

As a Customer Service Administrator your responsibilities will include:

Handle inbound calls from customers and resolve their queries promptly and professionally.
Update customer details and policy changes in the company database.
Work closely with other departments to ensure seamless service delivery.
Identify opportunities to upsell or cross-sell insurance products.
Participate in training and development initiatives to enhance job skills and knowledge.Profile

A successful Customer Service Administrator should have:

A strong educational background.
Excellent oral and written communication skills.
Proven experience in a customer service role.
Proficiency in using customer relationship management (CRM) software and other relevant computer applications.Job Offer

An estimated hourly salary range of £12 - £13 per hour
Ongoing temporary assignment
A supportive and collaborative company culture