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Our client is a leading company in providing security solutions for various industry sectors throughout the UK. We have been asked to support the recruitment of a CCTV Operator for a retail site, Queensgate Shopping Centre, Peterborough.

The Role:

Working as part of the Operations team you will be monitoring CCTV Systems and providing CCTV support for the Centre staff and retailers as well as acting as a call handler.

Responsible for:

* Support & assist all the appropriate team members & management

* Emergencies and evacuations are managed effectively, acting as a point of contact for tenants and emergency services

* Ensure that the DFR report is kept up to date, ensure that all incidents are recorded in the incident log and accidents are recorded

* Ensure all identified hazards, risks and or maintenance issues are immediately escalated to line management

* Contractors arriving on site adhere fully to all requirements in line with H&S

* Liaise with local police, residents, authorities and neighbouring businesses to ensure the most effective security measures are adopted

* Provide an excellent level of customer service

* Investigate and resolve customer complaints

Skills, knowledge and experience:

* Must hold valid CCTV Public Space Surveillance Licence

* Must hold a valid SIA Door Supervisors Licence

* Must be computer literate

* Previous experience of dealing with authorities, such as reporting

* Able to work in a fast paced environment

* Able to work shift pattern of 4 days on, 4 days rest, 4 nights on etc..

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