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Burman Recruitments goal is to build long-term partnerships with candidates and clients through a consultative and innovative approach. As a Customer Care & Compliance Specialist, you'll play a key role in enhancing processes, ensuring compliance, and driving an exceptional customer experience.

What You'll Do:

Support our sales team and manage candidate and client onboarding/offboarding.
Handle customer care inquiries across multiple platforms.
Generate and distribute reports for the business.
Ensure compliance throughout the customer journey.
Oversee the contractor lifecycle and manage the Contractor Care Portal.
Identify improvement areas and implement effective processes.
Train team members on onboarding and compliance best practices.
Draft and distribute new documentation and templates.
Manage company Trustpilot & Google reviews.
Liaise with suppliers and umbrellas for customer requests.
Oversee logistics for welcome packs sent to new candidates.
Collaborate with various departments to streamline processes.
Contribute to content creation, events, and competitions.
Address other ad-hoc needs to support our business.Ideal Candidate Profile:

Friendly, customer-first approach, always willing to go the extra mile.
Creative, proactive, and an excellent problem-solver.
Strong time management and process-oriented mindset.
Curiosity and eagerness to learn.
Experience in account management, payroll, recruitment, or Higher Education is advantageous.
Familiarity with Salesforce or CRM systems is a plus.Why Burman Recruitment?

Be part of a team dedicated to transforming education recruitment. We value initiative, support professional growth, and offer an environment where your ideas can make a real difference.

28 days holiday (Plus bank holidays)
Quarterly bonus scheme
Dog friendly office
Progression plans
Team incentives
Paid training
2 days WFH after probation (Increased to 3 days at Senior level)
A great work environment with a friendly team