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Service Support Advisor - Grounds

To support Building and Estates Management, Soft Services contracts with a number of business-critical activities to ensure that a number of key activities relating to the management of the site and the services supplied to the site are carried out in a safe, efficient and cost-effective manner.

Accountabilities

Contract Project Supervisor for Grounds services to assist the Contract Project Manager Day to day running of the contract to ensure that the contract is monitored to the correct standard, ultimately to ensure that as CPSv you are working with the Supplier to ensure contract specification is met dealing with any concerns independently with your peers and seeking advice from the CPM when required.

Responsibility and Primary Contact for the Internal Planting which is delivered via the Grounds services contract. Ensuring that the internal planting is maintained to the correct standard and frequency as required, in line with their Risk Assessments and Method Statements and UKAEA Campus Site Rules. This also includes arranging any new internal planting displays for new buildings or refurbished areas.

Responsible for the management of the Campus Multi Use Games Area (MUGA), managing bookings, MUGA email account and allocation of access for Site Occupants. Ensuring that the MUGA surface and surrounding area is maintained correctly in line with the Grounds Specification through auditing and liaison with the Grounds Supplier., to keep the area a safe environment for all to use.

Management of the Centralisation of Site Forklift Trucks which support critical operations at UKAEA - to ensure all maintenance, servicing, breakdowns etc are carried out within time frames and legal requirements are always met to ensure the fleet is fully operational.

Assisting the Site Manager with the Utility meter reading and recharging system ensuring accurate records are compiled to ensure accurate recharging of departments and tenants for utility costs. Liaising with utility and meter reading companies when visits to site required.

Carrying out additional duties as directed by the Site Manager and Service Support Manager include one-off projects in relation to CPSv for Grounds Maintenance and Internal Planting any budget requirements in relation to one off project's will be advised and monitored by UKAEA.

The Agency Supplied Worker to be proactive, organize their workload, prioritize appropriately and work independently.

Specific Experience

Good basic level of education and good IT skills (Word and Excel in particular) including databases.

Must have a proven track record in dealing with Suppliers and be commercially aware to ensure the service is being supplied in a cost effective way

Must be assertive when dealing with Suppliers to ensure instructions are understood and followed and must be able to challenge poor performance.

Must have good communication and interpersonal skills and be able to work as part of a team and have the ability to interact with a wide range of personnel both internal and external. This includes dealing with people with a grievance regarding service provision that need to be dealt with in a professional and diplomatic manner.

Must have an acute attention to detail for checking through figure work supplied by the contractors and be accurate when producing reports.

Must have the ability to problem solve independently so that a satisfactory resolution can be reached, seeking guidance from a more senior member of staff if required.

Understands UKAEAs requirements, project requirements & the context in which they are operating.Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants