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Our public sector client is looking for a Asset Management Support Officer to join them on a temporary basis

Location – LE67 4JP

Pay Rate - £13.74ph

Job Purpose:

To provide a comprehensive, positive and effective complaint handling and resolution service to our tenants and customers. To take ownership and accountability for getting complaints resolved and followed through to completion. To working closely with housings contractors to investigate and resolve issues, and provide satisfactory outcomes for housing tenants and external organisations. To work collaboratively with the internal Feedback team to support the development and delivery of quality services to our customers and tenants.

CORE RESPONSIBILITIES:

* To provide the office and administrative functions of the Asset Management Support Team in order to support the delivery of a modern, effective, customer focused and high performing asset management and property maintenance service; giving consideration to:

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* The strategic and commercial direction of the service, to exploit markets and develop new business opportunities to expand the local footprint;

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* The effective and efficient use of IT systems;

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* The effective delivery of internal policies, procedures and agreements to support the delivery of asset management and property maintenance services;

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* The administration of a comprehensive performance and financial management framework to support the delivery of asset management and property maintenance services