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Your new company

Priding themselves on delivering the best highways solutions in the industry, this integrated service provider aims to meet the needs of road users and the public in ways that are economically, socially and environmentally sustainable, both now and in the future.

What you’ll do

This is a busy and diverse role based in their Beckton call centre, you will be a proactive member of the team undertaking a crucial role assessing, scheduling, and permitting defects received to ensure defects are attended and repaired within required contractual timescales.

In short you will

* Log defects from the Police, inspectors and clients by phone and email and, using the defect guidance and relevant intervention levels, will determine a response time and coordinate the appropriate gang to respond

* Close down enquiries that do not need to be actioned with the appropriate resolution code for example duplicated enquiries, intervention levels not met, private property etc

* Proactively support the management of enquiries with other, priorities and in workstreams

* Continually liaise with operational supervisors to discuss workload and resource available

* Ensure job/permit stops and starts are exported within time and correct any errors as necessary

About you

The successful Scheduler will need to:

* Be driven by meeting deadlines and developing improvements

* Have a courteous and prompt telephone manner and be able to provide hands on active support for you direct team

* Previous experience in a help desk environment is required

Please note: Saturday and Sunday shifts will be 07:00am - 19:00pm

This is a fantastic opportunity for someone to get their foot in the door in a supportive company that will support your growth in the role, with a chance for real progression as they love to promote internally