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About the role

Customer Relations Manager | Bedford, Bedfordshire | £30,000 + £5,000 PRP | Relocation Assistance

We are recruiting a sales oriented and dedicated Customer Relations Manager to commission, lead and excel in providing outstanding care at our latest flagship luxury care home in Bedford, Bedfordshire.

Sycamore Heights Nursing Home will be opening in June 2024.

Customer Relations Manager Role:

To guide new residents through their journey into care with us, from first contact through to showrounds of the home and supporting new residents to settle in; to be the confident public face of the home, taking the lead on local marketing, proactively working to develop positive relationships with the community and key stakeholders; to be the “go to” figure inside the home for residents and their families, working to improve every aspect of the resident experience, including mealtimes, activities and community engagement.

Reports to:  Home Manager

Skills/Experience required:

Demonstrable track record in marketing, not necessarily in a care home setting

Proven ability in organising community events, demonstrating creative flair, an eye for detail, sound budgeting and successful implementation

Demonstrable people skills, showing the personality and confidence to engage with a wide variety of people, from residents and their families to business leaders and politicians.

A team player able to harness the support of colleagues in driving consistently high standards around the home and enhancing resident wellbeing

What will you get from the role?

By joining our team as a Care Home Customer Relations Manager, you can expect:

The satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We believe that the happiness of our staff improves the service we provide to our residents.

Ample opportunities to learn and develop your skills, with access to training and development programs.

A supportive work environment with established procedures and processes to ensure your success.

If you are passionate about making a difference in people's lives and are an empathetic, sales-orientated team player, we would love to hear from you