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Customer Service Executive

This is an ideal opportunity for someone looking to develop an office based career with an award-winning and growing business. If you are passionate about helping customers and keen to join a collaborative, supportive and hard-working team – this could be the role for you!

Location: Hatfield

Salary: £23,000 per year

Hours: 37.5 hours per week, Monday  - Friday (1 in 3 Saturday mornings required, time off in lieu)

Job details: Permanent, 22 days holiday + bank holidays, onsite parking, option to buy/sell holiday, discounted products, Healthcare scheme

Customer Service Executive - Main Duties:

Handling incoming calls from New & Existing customers, supporting with queries
Setting up new insurance policies
Updating existing customer records
Issuing documentation including policy renewal notices
Following up with potential customers, building relationships
Handling complaints at first point of contact, escalating where required
Assisting other departments as required, particularly with follow up calls
Administrative tasks as required within the role
Customer Service Executive - Skills & Experience

Previous Customer Service experience is a must
A genuine desire to help people and provide great customer service
Fantastic communication skills, written and verbal
Attention to detail
Good time-management skills
Strong IT skills, including Excel, Word & PowerPoint
If you are interested in this position, please apply online with your CV.

WGCCOMMPERM

Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion