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Quality Coordinator

Location: Sheffield, UK
Salary: £24,500 per annum
Job Type: Full-Time, Permanent
Shift and Schedule: Monday to Friday, between 8:00 am – 6:00 pm

We are excited to offer an opportunity for a Quality Coordinator to join a well-established organisation in Sheffield.

This role is ideal for someone passionate about coaching, compliance, and improving call centre performance. You will play a key role in ensuring high-quality customer interactions, monitoring call handling, and supporting the development of team members.

What’s in it for you?

Competitive salary of £24,500 per year
Full training and ongoing career development
Hybrid working options (performance-dependent)
Company pension scheme and life assurance plan
On-site parking and daily refreshments 

Key Responsibilities as a Quality Coordinator:

Monitor call quality and provide coaching to improve performance
Conduct 1-2-1 feedback sessions to highlight strengths and areas for improvement
Assist in managing team KPIs, focusing on quality, call time, and collection outcomes
Ensure call agents adhere to regulatory standards and compliance guidelines
Support training for new and existing team members to build capability
Contribute to data quality improvements within internal systems
Assist with client collaborations and internal/external audits 

Successful Applicant:

Previous experience in a quality assurance, coaching, or training role within a call centre
Regulatory background in a compliance-driven environment
Strong IT skills with the ability to adapt to new systems
Excellent problem-solving and analytical abilities
Clear and confident written and verbal communication skills
Ability to work flexibly between 8:00 am – 6:00 pm, Monday to FridayAll successful applicants will be required to complete background checks, including DBS/CCJ verification.

This is a fantastic opportunity to make an impact in a growing organisation and support a high-performing team.

Apply now – we’d love to hear from you