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Are you an experienced Operational Manager that has experience of leading and supporting a customer service team and looking for a new and exciting role based in Belper?

If so we have an excellent Operational Manager role that could be perfect for you.

We are working with a fantastic client based in Belper who are looking to hire an Operational Manager to join their team. The Operational Manager will lead and support a team of customer service advisors and work with a team of Operational Managers to ensure that goals and objectives remain aligned.

To be considered for the role, you’ll require the following essentials:

A Management Level 5 qualification or previous experience in a managerial role.
Fundamental understanding of contact centre operational management.
Excellent motivation and team management skills.
Highly analytical with attention to detail.
Ability to work on own initiative with a pro-active approach.
Ability to manage individual performance.
Excellent IT knowledge, particularly Excel and PowerPoint.
Flexibility to work within fluctuating business needs and tight deadlines.
Within this position, you’ll also be:

Lead and support a team of customer facing agents working on a specialist skill to ensure that organisational goals and operational targets are achieved and maintained.
Work with a team of Operational Managers to ensure alignment of goals and objectives.
Build and maintain close inter- departmental relationships, based upon the fundamental needs and requirements of our customers, and the wider business.
Deliver exceptional customer service to B2B and B2C clients within agreed unique SLA’s.
Lead the way by mentoring and developing individuals.
Consistently deliver optimum efficiency of skills & resource.
Understanding and presenting of clear M.I data.
Working with current processes and delivering improvements to all operational functions.
Salary & Working Hours

Salary is £ 33000 pa plus bonus
Monday to Friday and 1/5 weekends
25 days holidays plus Banks,
Amazing pension scheme,
Free on site parking,
Subsidised restaurant,
International development opportunities,
Subsidised private healthcare to name a few

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an employment agency in relation to this vacancy.

See our website for more details and jobs available - 

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