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Customer Service Advisor
£28-£30,0000
Croydon
Office based
Hours – 8.45 - 5
Our client is seeking a person from a strong customer service background, dealing with complaints and ensuring customer satisfaction. Full training given on export procedures, however you will not be responsible for the creation of.
Responsibilities of the Customer Service Advisor
1. Regular communication with the coordination team as well as our customers
2. Liaising with customers over their requirements and building a rapport with them
3. Retrieving and assisting with custom documents for relevant destination country
4. Liaising with Operations and baggage team ensuring requirements are met
5. Raising invoices to customers and suppliers
6. Handling customer complaints when they arise
7. Explaining the service and answering any questions, addressing and resolving any complaints
8. Learning export procedures and documentation, via all modes of transport ie sea/air (FCL/LCL/Shared Container service and airfreight)
9. Liaising with suppliers, shipping lines, airfreight agents, road crews and overseas partners to ensure all aspects from transport, shipping, delivery and transit schedules are kept within the standard of service the company requires.
10. Review and approval of supplier purchase invoices.
Person spec for the Customer Service Advisor
1. An effective communicator via the telephone & email
2. IT literate
3. Motivated and a strong team player