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Customer Service Coordinator

Are you an experienced customer service professional with a passion for supporting both internal and external teams? Do you thrive in a fast-paced, dynamic environment and enjoy the challenge of problem-solving and process improvement? We are Customer Service Coordinator to join our growing team, playing a key role in managing customer orders and maintaining strong relationships. If you’re looking for an exciting opportunity to contribute to a global company in a key operations role, this could be the perfect fit for you.

Join a global manufacturer of complex mechanical equipment, based near Dunball / Wembdon / Bridgwater, as they expand their product lines and innovate within the industry. This dynamic site, with around 100 employees, boasts a strong order book and exciting new projects on the horizon. Specialising in the design and manufacture of customisable materials within the mechanical engineering space, supplying into all industries with a primary focus on highly regulated industries.

Key Responsibilities:

* Customer Order Management: Process customer enquiries, RFQs, purchase orders, and other correspondence.

* Production & Planning Coordination: Work with the Production Controller and planning team to schedule orders and provide timely updates to customers.

* Cross-Departmental Collaboration: Liaise with departments such as Purchasing, Product Design, and Production to ensure customer satisfaction and operational efficiency.

* Customer Relationship Management: Build and maintain strong customer relationships by providing clear communication and following up on quotations and orders.

* Process Improvement: Assist in the development and implementation of new processes aligned with the company’s continuous improvement philosophy.

Customer Service Coordinator - Essential Requirements/Experience:

* Experience: At least 2 years’ experience in a similar customer service role, ideally in a Manufacturing environment

* Skills: Proficient in Microsoft Office (Outlook, Excel, etc.) and excellent communication skills.

Salary & Benefits:

* Competitive annual salary up to £27,000 + Bonus.

* Flexible working options (including home working)

* Career development opportunities with a focus on continuous improvement

* Collaborative work environment with a strong focus on innovation

* Based near Dunball / Wembdon / Bridgwater

If you're an enthusiastic and proactive individual with a customer-centric approach, we’d love to hear from you. Apply today to become a part of our growing team