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Based: West Lothian (Hybrid)

Escape Recruitment Services Commercial Division are recruiting for our client based in West Lothian; we have an exceptional opportunity to join a leading employer as a Sales Coordinator on a permanent basis.

Based within a small supportive team environment, you will provide support to the Field Sales team in order to continually deliver the highest level of service to customers.

Responsibilities Include

Answering incoming sales related enquires via telephone, emails or website
Qualifying incoming leads via email, phone and CRM, passing larger leads to Sales team
Preparing customer quotations which includes working within internal teams to gather information
Following up on leads and quotations
Managing sales pipeline for smaller value sales opportunities
Work closely with the Sales team to add new leads and opportunities into the CRM database system
Assist the Sales Manager with the administration of the Sales team forecasting pipelines within the CRM
Continually monitor the sales digital leads and dashboard to ensure appropriate actions are followed up by the Sales team including allocating sales leads where appropriate
Update, maintain and cleanse the CRM database system to keep contact details accurate and up to date
Utilising company sales, quotation and planning tools in order to maximise the quality of service to our customers
Provide sales administration support to the Sales Manager and Sales team
Attend Sales team meetings

Experience Required

Previous experience in a similar sales support position, this should include dealing directly with customers
Exceptional customer service skills
Strong communication skills, both written and verbal
Confident IT skills, this would include using CRM database systems and ideally sales tools &/or software
Able to work in a team environment whilst also taking ownership of personal tasks and responsibilities
Excellent planning and prioritising skills