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Customer Support Adviser
Milton Keynes / Hybrid
Our global client is seeking an experienced Customer Support Advisor to join their friendly team on a permanent basis. The Customer support advisor will be to deliver excellent customer service, with a focus on effective responsive customer service while handling inbound calls and emails.
Key Responsibilities:
* The Customer Support Advisor will respond to customer calls and emails with an emphasis on inbound customer queries.
* Log calls and update customers with ETA’s/completion of the call.
* Communicate with customers about their repair calls – advising of any delays/ job status
* Supporting resolution of customer complaints, quickly and patiently to achieve ‘best in class’ customer experience.
Key Skills and Experience:
* Excellent telephone manner, able to remain calm under pressure
* Previous experience in an inbound customer service role
* The Ideal Customer Support Advisor will be methodical and organised
* Able to manage time and work under pressure to tight deadlines
Benefits include:
* Contributory Pension
* Life assurance
* 25 days annual leave plus bank holidays
* Employee Assistance Programme
* Seasonal Flu Voucher
* Staff Perks & Savings Scheme
* Free Parking
About Us:
FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions