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Job Title: Hostels Manager
Location: Ilford
Job Type: Full-time, rota based shifts including evenings
Salary: £27.45/h

We are looking for a dedicated Hostels Manager to work alongside Housing Needs Services to oversee daily operations, enhance guest experiences, and ensure smooth management of the hostels.

Key Responsibilities:

* Oversee the day-to-day operations of the hostel(s), ensuring high standards of cleanliness, safety, and customer service.

* To assist in the preparation of the service plan, the Council’s overall Housing and Homelessness strategies and to develop policies and procedures for the service.

* Ensure that all aspects of the provision of the accommodation provided are administered fairly and consistently to all customers.

* Ensure the hostel staff report safeguarding concerns and escalate these proactively, completing CAFF referrals are necessary

* Ensure there is a framework in place for officers to work with allocated residents to identify their housing options, support issues and where they want to live and help them to develop a move on plan.

* Working with statutory, voluntary agencies and private agencies as directed, develop and maintain effective Temporary Accommodation provision for all customers.

* Manage staff, including hiring, training, and scheduling.

* Monitor bookings, occupancy rates, and revenue, optimizing hostel performance.

* Ensure compliance with health, safety, and legal regulations.

* Maintain hostel facilities and coordinate repairs and maintenance.

Requirements:

* Previous experience in hostel/hotel management or hospitality industry.

* Good knowledge of all housing advice and homelessness legislation, other general housing legislation, welfare benefit expertise and knowledge of the adult and children social care environment and impact

* Strong leadership and team management skills.

* Excellent customer service and communication abilities.

* Knowledge of booking systems and property management software.

* Ability to multitask and problem-solve in a fast-paced environment.

* Flexibility to work late evenings and holidays as needed.

? How to Apply:
Send your CV to Magdalena Uzarowska.

Closing date is 8th of Apil 2025