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Dispatch Coordinator

Halesowen (B62)

Competitive Salary

Full Time Permanent Position

Monday-Friday 09:00-17:00 (Occasional Saturday - Shorter Hours)

Our client are looking for a Sales Administrator to join their team in their busy operation at their Halesowen site. This is a full time role based onsite 5 days per week, plus the occasional Saturday on a rota basis (shorter hours). Their site consists of several warehouse spaces, with spacious offices and free onsite parking. 

Accountabilities:

Processing & despatch of Amazon SFP orders

Processing & despatch of all other orders

Processing of international orders

Booking couriers via their platform / website

Assignment of the correct tariff codes / post codes & customs requirements

Updating tracking information

Processing end of day manifests – couriers

Maintains customer contact to deliver resolutions ensuring all records are up to date, accurate and accessible as may be required

Maintenance of spreadsheets

Communication with various team colleagues in relation to order changes, transport / courier updates

Audit of daily orders and associated filing

Resolution of any customer matters or general queries efficiently and effectively and in line with Company timescales and procedures as may be required

Highlight and report on where improvements can be made

Train new colleagues or advise of new procedures as and when required

Adhere to all internal policies and procedures

Core Competencies:

Good communication especially with negotiation, persuasion and written skills

Positive attitude with a confident and empathetic approach

Confident IT skills

Ability to flourish in a busy environment, multi-tasking and maintaining organisation

Enjoys working with and helping people with a pro-active, can-do attitude

Previous experience in Shipping or similar

Proven ability to deliver an exceptional level of customer care and deal with a variety of enquiries

Able to communicate at all levels

Natural problem solver and proactive

Accurate data entry and excellent attention to detail

Ability to work under pressure

Able to co-ordinate processes

Ability to adapt quickly to handle multiple tasks and prioritise effectively

Ability to work well alone and as part of a team

A flexible individual who can communicate and operate across multiple levels of the organisation

We operate from several prime locations and our team offer a unique service tailored to match your precise needs, and can assist you with the following job roles: Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing and Account Managers.

We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

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