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PURPOSE:

Manage all aspects of void repair and improvement works from inception to completion, ensuring work is carried out to the required standard, within budget and to programme.

KEY ACTIVITIES:

Carry out pre void inspections as required.

Identify and evidence rechargeable repairs and implement resident recharges.

Manage void property keys and facilitate access as required.

Obtain utility meter readings, arrange for any debts to be cleared, to enable credit to be applied for contractors to carry out their works.

Assess and make recommendations to improve properties to achieve EPC Band C or above.

Raise work orders and issue instructions to contractors to carry out repairs and improvements.

Support the Asset Management Group referral process.

Monitor and prioritise work in progress.

Monitor and report KPI data, produce reports and take corrective action as required.

Update systems and keep all relevant departments informed of progress.

Undertake post inspections for the purposes of quality control and consistency.

Ensure that the required documents are received in good time to facilitate the letting of the property.

Support the Senior Project Manager in the preparation of budget bids and management of approved budgets.

Support the Senior Project Manager in the procurement of contracts, in line with applicable legislation.

Support the Senior Project Manager with the production of briefs, specifications and contract documentation.

Support the Senior Project Manager with the selection of contractors and to prepare, tender and administer contracts.

Ensure that projects are delivered in a professional manner, on time, within budget and to the agreed standard.

Promote a “one team” philosophy in the management of projects.

Ensure customer satisfaction data is obtained and act on all negative variances.

Manage customer complaints and undertake a “lessons learned” review.

Provide information to update Integrator and other property records.

Represent TCH at meetings, seminars, workshops and the like.

GENERAL

Comply with our ambitions to secure value for money in all we do and seek to continuously reduce our carbon footprint.

Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.

To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.

To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.

Attend and participate in training and other meetings and staff events as required.

Be an effective member of your team, presenting a positive impression of your section and the business.

This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

PERSON SPECIFICATION

Education and Qualifications

GCSE level education including Maths and English - Essential

Holds or working towards a relevant building qualification - Desirable

Knowledge and Experience

Knowledge of housing and construction legislation - Desirable

Experience of housing property maintenance - Essential

Knowledge of construction contracts - Desirable

Knowledge of construction practice and methods - Essential

Contract administration experience - Desirable

Budget preparation and management experience - Desirable

Skills

Good verbal and written communication skills - Essential

Ability to negotiate - Essential

Excellent administration skills - Essential

Effective time management skills - Essential

Ability to prepare and analyse financial information and other data - Essential

Good presentation skills - Desirable

High level of IT literacy - Desirable

Beahviours

Enthusiastic - Essential

Empathetic - Essential

Organised and methodical - Essential

Accuracy and attention to detail - Essential

Drive to deliver - Essential

Commitment to teamwork - Essential